A recently conducted survey of hundreds of VMware customers sheds light on growing concerns they have about the state of the virtualization software and the company behind it – ranging from rising licensing costs, ransomware vulnerabilities and a diminishing quality of support.
VergeIO: Survey Reveals VMware Customers’ Top Concerns
A recently conducted survey of hundreds of VMware, Inc.‘s customers sheds light on growing concerns they have about the state of the virtualization software and the company behind it – ranging from rising licensing costs, ransomware vulnerabilities and a diminishing quality of support.
VMware users anxious about costs and ransomware threats
VMware customers have growing concerns about the state of the virtualization software and the company behind it – ranging from rising licensing costs, ransomware vulnerabilities and a diminishing quality of support, according to VergeIO.
Is VMware Losing Customers with Broadcom Buy Imminent? Surveys Say Yes
- Written by Kelly Teal
- September 26, 2023
End users fear Broadcom will raise VMware prices. So, they’re looking to leave, say ShapeBlue and VergeIO.
Is VMware losing customers?
As the 25-year-old virtualization and cloud computing company anticipates new ownership by the end of next month, two new surveys indicate the answer is a resounding yes.
On Tuesday, cloud integrator ShapeBlue and data center software provider VergeIO released separate data citing end-user uncertainty around the imminent Broadcom–VMware combination.
Both companies’ customers fear VMware pricing will soar with Broadcom in charge, and they predict Broadcom will push VMware only to focus on large organizations.
Survey Reveals VMware Customers’ Top Concerns
Ann Arbor, Mich, September 26, 2023 — A recently conducted survey of hundreds of
VMware customers sheds light on growing concerns they have about the state of the
virtualization software and the company behind it – ranging from rising licensing costs,
ransomware vulnerabilities and a diminishing quality of support.
VergeIO, the Ultraconverged Infrastructure (UCI) company, spent two months surveying
and conducting in-person interviews with hundreds of existing VMware customers. The
results of the research have been released in a report entitled, “State of the VMware
Customer.”
Among the key issues found were:
Pricing Concerns – 84% of respondents indicated that they were concerned
about VMware’s current and future costs, with many highlighting “per-core”
renewal quotes and licensing agreements that require a commitment to year-
over-year spending increases as additional points of distress.
Ransomware Resiliency – With a rise in ransomware attacks exploiting specific
VMware vulnerabilities, 77% of customers worried about their data resiliency. A
number of those interviewed indicated that their VMware environments had
already suffered a ransomware attack, with recovery efforts taking more than 2
weeks despite having reasonable backup procedures in place.
Technical Support – 60% of customers expressed their concern with VMware’s
ability to provide high-quality technical support, with those interviewed stating the
difficulty in receiving support via phone calls. Others lamented slow response
times to emails during outages.
These survey results also come amidst rumors of VMware focusing on major enterprise
accounts with a shift towards a more expensive pricing model post the Broadcom
acquisition. Because of these concerns, more than 87% of respondents indicated that
they are currently researching alternative infrastructure platforms to VMware.
While rising prices were a top issue among VMware customers, a vast majority
indicated that they are unwilling to sacrifice capabilities in order to save money. Top
priorities of VMware replacement from those surveyed were seamless migration (76%),
ability to use existing hardware (72%) and the desire to do more with that existing
hardware (61%).
“Even before the Broadcom acquisition, customers have had concerns about VMware’s
pricing strategy and pace of development,” said George Crump, VergeIO CMO.
“VMware has built its offering through a series of technology acquisitions, resulting in a
solution that is bloated, complex and expensive. VergeIO takes a different approach.
VergeOS’ unified codebase streamlines the infrastructure, making it more scalable,
efficient, higher performing, less complex and easier to support – the very qualities that
respondents in the survey are looking for.”
Crump and VergeIO CEO Yan Ness will discuss the results of the report in an upcoming
webinar, “The State of the VMware Customer” which analyzes the results of the survey
and shows how VergeOS overcomes them. Registrants will receive a copy of the survey
in advance of the webinar. Register Here
About VergeOS:
VergeIO is the Ultraconverged Infrastructure (UCI) company. Unlike hyperconverged
infrastructure (HCI), it rotates the traditional IT stack (compute, storage, and networking)
into an integrated data center operating system, VergeOS. Its efficiency enables greater
workload density on the same hardware with high levels of data resiliency. The result is
dramatically lower costs and greatly simplified IT.
Media Contact:
Judy Smith, JPR Communications
818-522-9673
[email protected]
VergeIO Makes IT Hills Out of Mountains for SkiBig3
Company’s VergeOS replaces Hyper-V to enable more scalable and cost-effective data center infrastructure for vacation destination experts
Ann Arbor, Mich, August 22, 2023 — VergeIO, the Ultraconverged Infrastructure (UCI) company, today announced that SkiBig3 has selected the VergeOS platform over VMware and public cloud options for its enhanced data protection and the ability to scale quickly to meet the organization’s continued growth.
SkiBig3 works on behalf of ski resorts in Banff National Park – Banff Sunshine, Lake Louise Ski Resort and Mt. Norquay. With the goal to make the organizing and booking of winter ski vacations to Banff and Lake Louise as easy and stress-free as possible, SkiBig3 vacation planners help visitors find the best ski and stay packages at the most competitive rates through both its website and through its in-house reservation system. To make sure that SkiBig3 is able to build the perfect ski vacation for customers, it means that the IT systems have to work flawlessly.
SkiBig3 was looking to replace its Hyper-V solution with a more scalable and cost-effective data center infrastructure solution. The solution needed to provide enhanced data protection and make the organization more resilient to hardware failures or data loss events like ransomware. The company looked at VMware and the public cloud as potential alternatives but eventually selected VergeIO’s VergeOS because it provided better capabilities and better data resiliency at a lower cost.
VergeOS moves beyond legacy HCI configuration with its ultraconverged infrastructure (UCI), which integrates virtualization, storage, and networking into a single piece of software. This integration provides a high degree of efficiency that enables VergeOS to deliver more performance from existing hardware and a wider range of scale. VergeOS can scale up to meet the needs of the most demanding enterprise and scale down to fit the constraints of the edge.
“VMware is so complex, you must be certified to have a chance of operating it,” said Mitch Matula, IT Manager at SkiBig3. “VergeOS, by comparison, is so easy to use you can figure out most tasks by clicking around in the GUI or going through the self-paced training on the VergeIO website. It is just one package instead of a never-ending list of add-ons.”
SkiBig3 is confident that VergeOS is a platform that will last for years, improve its data resiliency, and help it provide Banff-area visitors with the promised stress-free vacation experience. The goal for this coming year is to add a disaster recovery site, leveraging VergeIO’s global inline deduplication and replication to move data to a remote location.
“Without a system protecting against hardware failures and data loss, SkiBig3 customers’ ability to buy passes and packages could be severely impacted and make the promise of a stress-free experience impossible,” said George Crump, VergeIO CMO. “The benefits of VergeOS to provide complete application availability and data protection over other solutions like VMware and the public cloud was attractive to the SkiBig3 Board and overcome the IT challenges they faced with their Hyper-V environment. Our ability to provide a stress-free solution was a win-win for SkiBig3 and their Banff-area visitors.”
Join SkiBig3 and VergeIO live for an in-depth look at how one of the largest Ski Resorts in Canada is using VergeOS to reduce hardware acquisition costs, improve data resiliency, and simplify IT operations during our webinar “A Customer’s Journey: VMware, Cloud or VergeOS.”
About VergeIO
VergeIO is the Ultraconverged Infrastructure (UCI) company. Unlike hyperconverged infrastructure (HCI), it rotates the traditional IT stack (compute, storage, and networking) into an integrated data center operating system, VergeOS. Its efficiency enables greater workload density on the same hardware with high levels of data resiliency. The result is dramatically lower costs and greatly simplified IT.
Media Contact:
Judy Smith, JPR Communications
818-522-9673
[email protected]